Returns & refunds

We want you to love your Gelos products. If something is not right with your order, contact us within 14 days of delivery and we will work with you on the best solution.

Unopened items in original packaging may qualify for a return or exchange.

Items that arrive damaged, defective, or incorrect are eligible for a replacement or refund once verified.

Opened oral care products (toothpaste, mouthwash, serums, etc.) cannot be returned for hygiene reasons unless they arrived damaged or faulty.

Email us at hello@gelosglobal.com or use the contact form with your order number, the item(s) involved, and photos if the product arrived damaged.

Our team will confirm next steps — which may include a replacement, store credit, or refund depending on the situation.

Please do not send products back without confirmation from our support team.

Approved refunds are processed to your original payment method where possible.

Refund timing depends on your bank or mobile money provider — typically within 5–10 business days after approval.