Privacy Policy

Gelos Global ("Gelos", "we", "us") respects your privacy. This Privacy Policy explains what personal data we collect when you use gelosglobal.com, how we use it, and the choices you have.

By using our website or services, you acknowledge this policy. If you do not agree, please do not use our services.

Contact details — name, email address, phone number, and delivery address when you place an order or contact support.

Order information — products purchased, payment status, order history, and promo codes used.

Communications — messages you send via our contact form, wellness chat, or email support.

Smile scan & smile test — if you use these features, we may store the information you submit (such as your name, photo, or quiz answers) to generate results and improve our services.

Technical data — device type, browser, IP address, and pages visited, collected through standard analytics and cookies.

Process and fulfil orders, including payment, shipping, and customer support.

Send order confirmations, delivery updates, and responses to your enquiries.

Operate wellness features such as product recommendations and smile insights.

Improve our website, products, and marketing (including measuring ad performance where enabled).

Prevent fraud, enforce our terms, and comply with legal obligations.

We process personal data to perform our contract with you (fulfilling orders), based on our legitimate interests (improving services, security, and marketing where permitted), and where required to comply with law.

Where we rely on consent — for example, optional marketing emails — you may withdraw consent at any time.

Payment processing — Paystack processes card and mobile money payments. We do not store full card details on our servers.

Delivery partners — we share name, phone, and address with couriers to deliver your order.

Service providers — hosting, email, analytics, and customer support tools that help us run the business.

We do not sell your personal data. We may disclose information if required by law or to protect our rights and users.

We use cookies and similar technologies to keep the site working, remember preferences, and understand how visitors use our pages.

Marketing pixels (such as Meta Pixel) may be used to measure advertising performance. You can control cookies through your browser settings; disabling cookies may affect some site features.

We keep order and account-related records for as long as needed to fulfil orders, handle returns, meet legal requirements, and resolve disputes.

Support messages and smile scan data are retained for a reasonable period unless you ask us to delete them and we are not required to keep them by law.

We use reasonable technical and organisational measures to protect your data. No online transmission is completely secure; please use strong passwords and protect your devices.

Depending on applicable law, you may request access to, correction of, or deletion of your personal data, or object to certain processing.

To exercise these rights, contact hello@gelosglobal.com. We may need to verify your identity before responding.

Our website is not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it promptly.

Gelos is based in Ghana. If you access the site from outside Ghana, your data may be processed in Ghana or where our service providers operate.

We may update this Privacy Policy from time to time. The "Last updated" date will reflect the latest version. Material changes may be communicated where appropriate.

Privacy questions or requests: hello@gelosglobal.com or gelosglobal.com/contact.